1. Thay thế lối diễn đạt suồng sã bằng văn phong công việc
| Quá suồng sã | Văn phong chuyên nghiệp |
|---|---|
| "Sorry about that" | "We apologize for the inconvenience this has caused." |
| "I'll check and get back to you" | "I will look into this and follow up by end of day." |
| "That's not possible" | "Unfortunately, we are unable to accommodate this request." |
| "Thanks for letting us know" | "Thank you for bringing this to our attention." |
- Ghi nhận: "I understand your concern regarding...", "Thank you for reaching out about..."
- Liên kết ý: "In addition,", "As a result,", "With regard to your second question,"
- Kết thúc kèm bước tiếp theo: "Please do not hesitate to contact us should you require further assistance."
